Customer Reviews
Shop bestsellers
Discover our most popular products loved by customers
Review Trust & Transparency
Learn about our review verification process and policies
How do you verify that reviews are authentic?
We use multiple verification methods to ensure review authenticity:
Purchase Verification: Reviews are linked to verified purchases in our system. Only customers who have actually bought the product can leave a review.
Identity Verification: We verify reviewer identities through email confirmation and account validation to prevent fake accounts.
AI Detection: Our automated systems scan for suspicious patterns, duplicate content, and other indicators of fake reviews.
Manual Review: Our moderation team manually reviews flagged content and conducts random quality checks on submitted reviews.
Do you publish negative reviews?
Yes, we publish all legitimate reviews regardless of rating, including1-star and 2-star reviews.
We believe transparency builds trust. Negative reviews are only removed if they:
• Violate our community guidelines (profanity, personal attacks, etc.)
• Contain false information that can be verified
• Are determined to be fake or fraudulent
• Include personal information or inappropriate content
Constructive criticism and honest negative experiences are valuable for both customers and our business improvement.
Can reviews be edited or deleted after posting?
Customer Edits: Reviewers can edit their reviews within 48 hours of posting to correct typos or add additional thoughts. After 48 hours, reviews become permanent to maintain integrity.
Customer Deletions: Customers can request review deletion within 7 days of posting by contacting our support team.
Our Moderation: We may remove reviews that violate our guidelines, but we never edit customer content. Any moderation action is logged and can be appealed.
Transparency: We maintain a public log of moderation actions (without personal details) to ensure accountability in our review management process.
Do you offer incentives for reviews?
No conditional incentives. We do not offer discounts, free products, or other incentives in exchange for positive reviews.
What we do offer:
• Follow-up emails asking for honest feedback (no rating requirements)
• Loyalty points for any review submission (positive or negative)
• Entry into monthly drawings for review submissions (all ratings eligible)
Transparency: Any review collected through our follow-up process is clearly marked as "Verified Purchase" and we disclose our review collection methods.
We believe authentic feedback is more valuable than artificially inflated ratings.
How often are review pages updated?
Real-time updates: New reviews appear on product pages within15 minutes of approval.
Review Processing:
• Automated approval: Most reviews are approved instantly
• Manual review: Flagged content reviewed within 24 hours
• Rating calculations: Updated immediately when new reviews are approved
Data Freshness: Review statistics, average ratings, and summary data are recalculated in real-time to ensure customers always see the most current information.
You can always see the "last updated" timestamp at the bottom of each product's review section.
How do you handle medical and skin safety claims in reviews?
Safety First: We take medical and safety claims very seriously and have specific protocols for health-related reviews.
What we monitor:
• Unsubstantiated medical claims or cure promises
• Advice that could be harmful if followed
• Claims about treating specific medical conditions
• Recommendations to discontinue prescribed treatments
Our approach: Reviews sharing personal experiences are welcome, but we add disclaimers to remind readers that individual results vary and to consult healthcare professionals for medical concerns.
Expert Review: Health-related claims are reviewed by our team in consultation with medical professionals when necessary.